Important info

Elph Store's Paddington NSW boutique is currently closed for renovations.

We hope to resume trading from July 2018.

In the mean time, you can find a selection of our ceramics on this website. Unfortunately we cannot stock our other homewares or any particularly fragile ceramics. If you have anything in mind that you saw in store, send us an email and we will see if we can get it for you while we are closed.

Please note that all Elph Store products are handmade and will have slight imperfections and variations between them. This is to be embraced and treasured as each object has its own unique traits.

Stock Availability

While we endeavor to have all products on our website in stock and ready to send, it is possible that some items may be out of stock when purchased. If this occurs we will contact you to organise the object being made to order, refunded or exchanged.

Shipping

All goods will be shipped as soon as possible and will be sent via Australia Post. Please email hello@elphstore.com if you would like to organise an alternative method of shipping prior to purchase.

Damaged Goods

In the unlikely event of any goods being damaged in transit, please document the damage and contact us within 48 hours of receiving the goods to organise a replacement, partial or full refund.

Exchanges and Returns

If you would like to return an item, please contact us within 7 days of receiving the goods. You will need to return the items to us in their original condition but excluding any shipping costs. Due to the size of our business, we are unable to refund the postage or cover the cost of shipping any returned goods back to us. We also cannot exchange purchases via post.

Our return address is:

elph store

12 William Street,

Paddington NSW 2021

International Shipping

We are happy to organise international shipping, just send us an email to hello@elphstore.com to organise a quote before purchasing.


Submitting handmade ceramic works for our shop

If you would like to submit handmade ceramic work for us to consider for our shop selection, please email hello@elphstore.com with some information about yourself, your work and images. We do not accept any proposals in our store.